Municipal overview
One connected experience for everyday municipal service.
Civic Touch helps small and mid-sized municipalities give residents a simpler way to find services, make requests and stay informed, while helping staff work from the same service information.
A practical digital front door
Residents often need to know where to start, which information applies to them and what happens after they contact their municipality. Staff can face the same challenge when services are spread across departments and systems.
Civic Touch brings these journeys together without requiring a municipality to replace every system it already uses.
What people can do
Residents and non-residents
- Find municipal services in plain language.
- Submit and follow service requests when eligible.
- Book facilities and register for recreation.
- View licences, permits, memberships and passes.
- See waste schedules, municipal notices and relevant local updates.
- Use guided digital assistance to find the right next step.
Municipal teams
- Maintain a consistent description of services and eligibility.
- Help an identified person find a service or place a request.
- Review assigned work and record decisions.
- Share timely information with the whole municipality or a relevant area.
- Support councillor communications with the residents of their ward.
Start with the foundation, then add what you need
Core Resident Platform
An AI-powered digital front door for resident engagement, service requests, communications, self-service and councillor outreach.
Reservations Suite
Bookings for municipal facilities and time-based resources such as parks, halls, courts and tee times.
Recreation Suite
Programs, registrations, drop-in activities, waitlists and participant engagement.
Resident Services Suite
Licences, permits, memberships, passes and other everyday municipal services.
Build the first evidence together
Civic Touch is preparing for launch. We are inviting a small group of municipalities to help validate the first service journeys, implementation approach and measures of success.
A Launch Partner engagement can include
- A focused review of resident and staff priorities.
- Selection of a manageable first set of services.
- Configuration and connection planning.
- Accessible resident and staff testing.
- Agreed measures for adoption, service completion and staff effort.