Connected municipal services
Civic Touch brings services, requests, updates and community communication together in one connected resident experience.
Simpler for residentsFind services, ask for help and follow progress
Consistent for staffSupport residents through shared service information
Practical for municipalitiesStart with priority services and expand over time
Built for municipal service
People should not need to understand departments or systems to find help. Civic Touch gives residents a clear starting point while helping municipal teams improve service without replacing everything already in place.
Designed for forward-looking small and mid-sized municipalities.
Begin with a small group of services that matter to residents.
Use the same service information across public, mobile, assisted and conversational experiences.
Add services and solution packages as priorities and capacity evolve.
See it in action
Illustrative product demonstrations show how residents can complete common tasks from one connected experience.
Understand the service, provide the details and follow progress.
Find a facility, choose an available time and confirm the reservation.
See current local information and move directly to related help.
Find services, understand requirements and check progress.
Solutions
Begin with the connected foundation, then add the capabilities that match your priorities.
Public service discovery, resident mobile services, requests and updates, assisted service, municipal notifications, councillor communication and Touch Assistant.
Facility and time-based reservations, including availability, booking, rescheduling and cancellation.
Program and drop-in discovery, registration, household participation, waitlists and cancellation.
Simple licences, permits, memberships and passes, including application, renewal, update and replacement.
How it works
One straightforward path keeps residents informed and municipal teams connected.
Define the service, requirements and resident experience.
Make the approved service available to residents and staff.
Help people discover the right service and understand what they need.
Complete a request, reservation, registration or application.
Send the request to the appropriate municipal team or connected system.
Keep residents and staff informed about progress and results.
Built for municipal reality
Civic Touch connects the resident experience to the municipal teams and systems responsible for doing the work.
Read the architecture guideTrust and public commitments
Experiences designed for different devices, abilities and ways of interacting.
Information is protected and shown only to people with an authorized reason to access it.
Requests, decisions and changes can be followed and reviewed.
Public information and product experiences support Canadian English and Canadian French.
Launch Partner Programme
Begin with a focused group of resident services and help validate the product, implementation approach and measurable outcomes.
Explore a launch partnershipResources
Resident value, municipal benefits, solutions, examples and a practical adoption path.
Read the overview →Architecture guideA plain-language guide to applications, responsibilities, security and municipal system connections.
Read the guide →Start a conversation
See the platform or discuss a focused launch partnership around services that matter to your community.
